Privacy Policy

Hug Hua Hin Limited Partnership (“HUG / We / Us”) is committed to protecting your privacy and data. We do not sell or share your information with anyone else. Our policy on this is set out below.

Information collection

By entering your personal information in the Hug website you accept that we may retain your information and it will be held by HUG or by any third party company which processes it on our behalf. When you shop with HUG, we ask for information such as your name, email address, telephone, delivery address, contact details and, if you place an order, your payment details. We retain this information so that we can recognise you as a registered customer and fulfil the orders that you place with us.

We keep a record of your purchases with us to help us deal quickly with any problems you may experience with your order and to improve our service. We also keep a record of any email correspondence you send us.

Use of your personal information

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We use your personal information for dealing with orders and accounts for the supply of goods and services ordered via our website and to monitor and improve our website and services. We may conduct market research including statistical analysis of customer behavior.

We may use your information to comply with any requirements imposed on HUG by law or court order.

​We will not share your information with anyone else to enable them to send you direct marketing.


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;
  2. To provide our Users with on going customer assistance and technical support;
  3. To be able to contact our Visitors and Users with generalor personalised service-related notices and promotional messages;
  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
  5. To comply with any applicable laws and regulations.

Our company is hosted on a platform. WordPress & Woo Commerce provide us with the online platforms that allows us to sell our products and services to you. 

All direct payment gateways offered and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at.


It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log out when using a shared computer.

All transaction information passed between our site and Secure Trading, our secure payment provider, is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Secure Trading are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Secure Trading servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Secure Trading secures all sensitive data using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign’s Global Root certificate, making them all but impossible to extract.


Please be wary of fraudulent requests for your card details by email. We will never email you asking for these as email is not secure.

Further information

If you have questions about your personal information or our privacy policy, please contact us at ​

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.